Friday, October 18, 2019
Supply Chain Management Assignment Example | Topics and Well Written Essays - 250 words
Supply Chain Management - Assignment Example This can be especially problematic in inventory situations where both SCM and CRM could be used. One of the most important issues when trying to integrate these two types of systems is training users on all levels and having active trouble-shooting response teams. Many users may have to be familiar with both types of systems, and it is thus important that a business train every user with where Supply Chain Management systems should be used versus where Customer Relations Management systems should be used. This can even mean instructing employees to completely ignore part of the functionality of one of the systems, to ensure the same type of activity is not being divided between them. This will help avoid situations where employees sidestep Customer Relations Management systems out of sheer confusion, which costs businesses astounding amounts of money in losses of efficiency and in wasted investment in CRM implementation (Dickie). Works Cited Dickie, Jim. "Demystifying CRM Adoption Ra tes - CRM Magazine."Ã Destination CRM. July 2006.